Florida MSP Support Technician

Job Summary

To support a growing team, the full-time Florida MSP Support Technician will provide remote IT support, troubleshoot technical issues, and assist with infrastructure projects while working from home in Florida.

Key responsibilities

• Provide remote technical support for end users across multiple client environments, resolving issues efficiently
• Assist clients with deployments, upgrades, and day-to-day technical issues while building strong relationships through exceptional customer service
• Participate in server, network, and cloud projects, documenting work performed and maintaining accurate records

Required qualifications

• Strong knowledge of desktops, networking, Microsoft 365, and end-user troubleshooting
• Experience working for a Managed Service Provider (MSP) is preferred
• Familiarity with VoIP, VPNs, and remote support tools
• Ability to work independently and solve problems in a fast-paced environment
• Must reside in Florida and have reliable high-speed internet with a dedicated home office