Florida Remote Customer Service Rep

Job Summary

Seeking dedicated individuals, the full-time Florida Remote Customer Service Representative will manage inbound calls for various clients, delivering professional and empathetic service in a fast-paced, high-volume call center environment.

Key Responsibilities

• Manage inbound calls while adhering to specific client protocols and data entry requirements
• Maintain high standards for schedule adherence, average wrap time, and quality assurance scores
• Demonstrate a professional demeanor and articulate communication on every call

Required Qualifications

• Must provide personal equipment that meets specified technical requirements
• Experience in a high-pressure customer service environment
• Ability to type at least 30 WPM
• Availability to work 10-hour shifts, including one weekend day per week
• Familiarity with Windows 11 or higher operating system