Florida Strategic Account Lead

Job Summary

Owning 1-2 of Pulley's largest enterprise accounts, the full-time Strategic Account Lead will manage customer relationships, ensure program coordination, and facilitate stakeholder onboarding while working remotely.

Key responsibilities

• Maintain visibility of account project portfolios and coordinate with Regional Leads to ensure alignment and address potential delivery issues
• Serve as the primary contact for decision-makers, leading proactive communication and regular account reviews to build trust and ensure customer satisfaction
• Onboard new stakeholders and collaborate with internal teams to relay customer feedback and drive program improvements

Required qualifications

• 4-8 years of experience in project management, program management, or a related client-facing role
• Background in construction, real estate, architecture, or permitting, with the ability to understand project status and terminology
• Demonstrated ability to manage complex projects and oversee multiple workstreams effectively
• Strong communication skills with the ability to translate complex updates into clear, customer-facing language
• Proven track record of building genuine relationships with stakeholders and influencing cross-functional teams