Florida Team Lead, Provider Services

Job Summary

A company is looking for a Team Lead, Member and Provider Services.

Key Responsibilities

• Hire and manage a team, overseeing performance management and HR tasks
• Monitor team outcomes and operational KPIs, conducting analysis and action planning
• Lead team huddles to connect colleagues to the mission and provide guidance

Required Qualifications

• 2+ years of experience in a fast-paced operations or customer service environment
• 2+ years of direct people management experience
• 2+ years of experience using data and metrics to drive improvements
• Experience in LEAN practices
• 1+ year working with BPO vendors