FMLA Leave Case Manager
Job Summary
Seeking a full-time Leave of Absence Case Manager to work remotely, who will manage clients' leave plans, including FMLA, ensuring compliance with applicable laws and providing high-quality customer service throughout the case management process.
Key responsibilities:
- Act as subject matter expert for client-specific FMLA and state absence plans, conducting necessary research
- Ensure adherence to documentation standards and implement quality improvement processes as needed
- Manage caseload efficiently while maintaining confidentiality and providing timely support to the Intake/Customer Service team
Required qualifications:
- High School Diploma or equivalent
- Minimum of one year of customer service experience
- Knowledge of the Family and Medical Leave Act and basic medical terminology
- Ability to type 50+ words per minute
- Intermediate to advanced level of computer experience, particularly with case management systems
Complete Job Description
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