Follow-Up Associate

Job Summary

Minimizing financial risk for hospitals and patients, the full-time Follow-Up Associate I will verify insurance coverage, eligibility, and authorization requirements while collaborating with clinical teams and documenting accurate insurance information remotely.

Key responsibilities

• Initiates contact with insurance companies to verify benefits, eligibility, and authorization requirements
• Submits and follows up on pre-certification and authorization requests until determination is received
• Collaborates with care management teams to obtain and provide necessary clinical information

Required qualifications

• At least one year of experience in a similar patient-facing role
• Experience with electronic documentation for benefit verification and claim processing
• Understanding of HIPAA compliance and insurance plan codes
• Ability to communicate effectively and professionally with patients and healthcare teams
• Proficiency in using phone, fax, or web portals for insurance verification tasks