Follow Up Specialist

Job Summary

Detail-oriented and proactive, the full-time Follow Up Specialist will manage logistics for fleet operations, handle inbound and outbound customer calls, and ensure timely vehicle maintenance and repairs while working remotely.

Key responsibilities

• Manage inbound calls and accurately gather customer requirements during initial interactions
• Ensure timely communication of billing information and handle estimates promptly
• Make outbound calls to provide updates and collaborate with the roadside dispatcher as needed

Required qualifications

• High school diploma or GED with up to 2 years of related experience
• Strong customer service experience
• Preferred degree in a related discipline or industry experience