Follow Up Specialist

Job Summary

Detail-oriented and proactive, the full-time Follow Up Specialist will manage logistics of fleet operations remotely, handling inbound and outbound calls, accurately gathering customer requirements, and ensuring timely updates on vehicle maintenance and repairs.

Key responsibilities

• Handle inbound calls and accurately gather customer requirements during initial interactions
• Make outbound calls to obtain updates on open events and keep customers informed on event status
• Collaborate with the roadside dispatcher and manage time effectively to prioritize tasks within deadlines

Required qualifications

• High school diploma or GED with up to 2 years of experience in a related field
• Strong customer service experience
• A degree in a related discipline or industry experience is preferred