Food and Beverage Account Manager

Job Summary

Leading a remote team of 10-12 Account Managers, the full-time Food and Beverage Account Manager will drive growth and retention efforts for SMB clients, focusing on revenue expansion, software adoption, and customer satisfaction.

Key responsibilities

• Manage and develop a team to achieve measurable outcomes in upsell and retention
• Conduct structured 1:1s and pipeline reviews to enhance team performance
• Collaborate cross-functionally to address merchant insights and improve customer experience

Required qualifications

• 8-10+ years of experience in Account Management, Sales, Business Development, or Marketing
• 3-5 years of direct people management experience in a performance-driven environment
• Experience working with SMB or Mid-Market Food and Beverage businesses
• Proven track record of exceeding revenue and retention goals
• Strong coaching skills with a demonstrated ability to enhance team performance