Forecasting Analyst

Job Summary

To enhance service quality and manage contact center volumes, the full-time Forecasting Analyst will create accurate forecasts, analyze service performance, and collaborate on staffing plans in a remote environment.

Key responsibilities:

• Compiling and analyzing call center performance reports to guide strategic decisions
• Forecasting performance and recommending strategies to improve productivity metrics
• Monitoring headcount expenses and optimizing cost per call through detailed analysis

Required qualifications:

• Bachelor's Degree preferred, or a combination of coursework and experience
• 2-5 years of relevant work experience in forecasting or analytics
• Experience with call center performance metrics and workforce management
• Proficiency in data analysis and reporting tools
• Familiarity with continuous process improvement methodologies