Forecasting and Analysis Analyst

Job Summary

A company is looking for an Analyst 1, Forecasting & Analysis.

Key Responsibilities

• Monitor and evaluate call center performance and efficiency
• Communicate service level impacts and advise management on schedule changes
• Collect and analyze data to make recommendations for operational improvements

Required Qualifications

• Bachelor's Degree preferred or equivalent experience
• Proficient in Microsoft Excel
• Experience with Workforce Management tools and reporting systems
• Understanding of contact center metrics
• 0-2 years of relevant work experience