Forecasting and Scheduling Specialist

Job Summary

A company is looking for a Forecasting and Scheduling Specialist (2nd Shift).

Key Responsibilities

• Create, communicate, and track schedules and call statistics for Contact Center associates
• Analyze call volume using Workforce Management software to project staffing needs and create schedules
• Prepare reports on scheduled and unscheduled time off and manage personnel transaction records

Required Qualifications

• Associate's Degree in Business Administration or equivalent; Bachelor's Degree preferred
• Four to five years of experience in a fast-paced telephone/dispatch operation center
• Experience with sophisticated scheduling software
• Knowledge of MS Office suite, particularly Excel
• Able to work overtime when necessary