Forecasting Manager

Job Summary

A company is looking for a Manager, Forecasting.

Key Responsibilities

• Provide leadership in operations analysis, performance management, and time entry for customer service
• Prepare and analyze operational statistics to manage customer service programs in line with corporate goals
• Conduct regular meetings with Customer Care Supervisors to ensure communication and achievement of departmental objectives

Required Qualifications

• Bachelor's Degree preferred, or a combination of coursework and experience
• 5-7 years of relevant work experience
• Strong expertise in contact center analytics
• Ability to interpret trends and guide data-driven decisions
• Experience in planning and developing customer service strategies