Forward Deployed Engineer
Job Summary
As a key player in the post-sales customer experience, the full-time Forward Deployed Engineer will resolve technical customer issues from understanding needs to implementing solutions, collaborating closely with product and engineering teams in a remote setting.
Key responsibilities
- Lead technical working sessions with customers to address evolving needs and configure solutions within the Immuware platform
- Serve as the technical counterpart to Customer Success Managers, ensuring effective communication and education for clients
- Collaborate with product and engineering teams to document solutions and identify patterns for product improvement
Required qualifications
- 5+ years in a technical, customer-facing role such as solutions engineer or technical account manager
- 4-5 years of experience with Azure, JavaScript, and TypeScript, along with strong SQL and Azure SQL database management skills
- Proficiency in C# and experience in building workflows and integrations on SaaS platforms
- Experience operating in Notion and Jira for project management and documentation
- Strong written and verbal communication skills for engaging with technical and non-technical stakeholders
Complete Job Description
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