Fractional Customer Success Leader

Job Summary

To support the Customer Success team, the part-time Fractional Head of Customer Success will manage two Customer Success Managers, oversee the full customer lifecycle, and build out the customer success team while working remotely.

Key responsibilities

• Manage and mentor the Customer Success Managers to improve team performance
• Oversee the entire customer lifecycle from pilot through expansion
• Conduct interviews, hiring, and onboarding for the customer success team

Required qualifications

• Experience as a VP of Customer Success or Head of Customer Success in VC-backed B2B startups
• Significant experience in managing customer success teams and setting performance standards
• Proven ability to design and implement the full customer success lifecycle
• Comfortable working on an hourly basis and tracking hours efficiently
• Based in the USA or Canada