Franchise Account Manager

Job Summary

Franchise Account Manager, a full-time remote position focused on client services in digital marketing, responsible for supporting franchisees, managing client relationships, and assisting with onboarding and strategic documentation.

Key Responsibilities

• Provide front-line customer service to franchisees and assist in onboarding new locations
• Collaborate with internal teams to drive client results and manage billing changes
• Maintain up-to-date status reports and assist in strategic documentation development

Required Qualifications

• Bachelor's degree in marketing, business, communications, or a related field
• Minimum 2 years of account services experience in digital marketing or related internship experience
• 2+ years of sales or customer service experience
• Experience with project management systems such as Outlook, Slack, Monday, and Google Suite
• Franchise or multi-location marketing exposure preferred