Franchise Account Manager Trainer

Job Summary

To support the development of high-performing Franchise Account Managers, the full-time remote Franchise Account Manager Trainer will design and deliver training programs, facilitate onboarding, and provide performance coaching to enhance franchisee relationships and drive commercial growth.

Key responsibilities

• Design and maintain a structured training program covering onboarding, core skills, and advanced capabilities for Franchise Account Managers
• Lead virtual and in-person training sessions, ensuring new FAMs achieve full productivity through structured onboarding milestones
• Coach FAMs based on performance metrics and call observations, creating individualized development plans to address skill gaps

Required qualifications

• 5+ years of experience as a Franchise Account Manager or in a similar field sales role within a franchise or multi-site environment
• 2+ years of experience in a formal training, coaching, or sales enablement role
• Proven ability to design and deliver structured learning programs beyond on-the-job shadowing
• Strong commercial acumen with a track record of managing complex franchise relationships
• Familiarity with instructional design methodologies and experience using LMS platforms or sales enablement tools is desirable