Fraud Analyst

Job Summary

Working remotely on a full-time basis, the Fraud Analyst will monitor fraud alerts, investigate suspicious transactions, and support fraud prevention efforts while engaging with customers and financial institutions during their 11:00 AM to 9:00 PM Central Time shifts.

Key responsibilities

• Monitor and investigate potentially fraudulent transactions and account activity
• Analyze suspicious behaviors to identify fraud trends and patterns
• Handle customer communications related to fraud, lost cards, and account concerns

Required qualifications

• 1-3 years of relevant work experience
• Strong customer service and communication skills
• Experience working in a fast-paced environment while managing multiple priorities
• Proficiency with Microsoft Office (Word, Excel, Outlook, Teams)
• Strong analytical and critical-thinking skills