Fraud Call Center Representative

Job Summary

Driven by a passion for problem-solving, the full-time remote Fraud Call Center Representative will handle inbound calls regarding suspected fraud, create customer cases, and analyze network traffic to mitigate fraud risks.

Key responsibilities:

• Handle inbound calls related to suspected fraud and identify theft
• Create and update customer cases regarding fraudulent activity
• Analyze network traffic patterns to assess risk and prevent fraud loss

Required qualifications:

• High School Diploma or equivalent
• Must be 18 years of age or older
• Must provide your own computer monitor and have a dedicated workspace
• Excellent communication skills and computer/technology savvy
• Ability to work flexible hours within an operational schedule of 7 days a week