Fraud Case Management Consultant

Job Summary

A company is looking for a Fraud Case Management Product & Project Support Consultant.

Key Responsibilities

• Support the Fraud Case Management platform, ensuring stability and continuous improvement
• Coordinate end-to-end delivery of FCM-related initiatives, including enhancements and operational improvements
• Act as a liaison between various teams, facilitating communication and documentation

Required Qualifications

• Strong experience with Fraud Case Management platforms or similar fraud and risk systems
• Proven ability in both product support and project delivery functions
• Hands-on experience with user acceptance testing (UAT) and defect tracking
• Ability to analyze complex data and workflows to identify issues and improvements
• Experience working effectively with technology teams and external vendors