Fraud Claims Operations Representative

Job Summary

A company is looking for a Fraud & Claims Operations Representative.

Key Responsibilities

• Support fraud and claims operations by identifying opportunities to enhance customer experience and mitigate risks
• Perform customer support tasks and oversee multiple claim types, making decisions using various systems
• Collaborate with team members and escalate questions or issues as needed

Required Qualifications

• 1+ years of Customer Service experience or equivalent through work, training, military experience, or education
• 1 year of experience in retail banking or knowledge of New Account Fraud Originations
• Experience handling check negotiability and validation
• Knowledge of banking regulations, compliance standards, and operational procedures
• Intermediate proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)