Fraud & Complaints Manager

Job Summary

Managing a team of fraud and complaints staff, the full-time salaried Fraud & Complaints Manager in Solar Servicing will oversee complex investigations, implement process enhancements, and provide data-driven insights to mitigate risks in a remote work environment.

Key responsibilities

• Oversee and manage internal and external staff conducting fraud and complaint investigations, including training and monitoring
• Develop reporting on fraud and complaint trends, providing insights and recommendations to management
• Identify and implement process enhancements and automation tools to improve team productivity and efficiency

Required qualifications

• High School Diploma required; Bachelor's Degree preferred
• Minimum of 6 years of experience in fraud investigation, with at least 2 years in a supervisory role
• Knowledge of lending and debt collection regulations, including FCRA and FDCPA
• Proficient with Microsoft Office and data analysis tools such as SQL and LexisNexis
• Strong understanding of fraud detection techniques and relevant laws and regulations