Fraud Enablement Manager

Job Summary

A company is looking for a Manager - Account Fraud Enablement.

Key Responsibilities

• Lead and develop the Account Fraud Enablement team, focusing on policy, quality, training, and operational tooling
• Oversee the quality control program, ensuring feedback loops into training and policy
• Build and maintain fraud policies and procedures, ensuring they are current with evolving patterns and regulations

Required Qualifications

• 3+ years of people management experience in fraud operations, risk operations, or a similar environment
• Experience in building or scaling enablement functions such as training programs and SOP libraries
• Experience managing or collaborating with BPO operations, including training design and performance governance
• Understanding of fraud investigations at a practitioner level
• Strong project and program management skills, capable of managing multiple concurrent workstreams