Fraud Hotline Agent

Job Summary

A company is looking for a Fraud Hotline Agent.

Key Responsibilities

• Receive inbound calls regarding retail fraud and create alerts for review
• Act as the liaison between business lines and clients to facilitate fraud prevention
• Document and escalate fraud alerts, and collaborate with various departments

Required Qualifications

• High School Diploma or GED equivalent
• Minimum 1 year experience in banking, fraud analysis, or call center functions
• Strong ability to meet production goals and manage multiple tasks efficiently
• Ability to work independently and make decisions with minimal supervision