Fraud Hotline Specialist

Job Summary

A company is looking for a Fraud Hotline Agent to manage inbound fraud calls and alerts.

Key Responsibilities

• Receive and manage inbound calls regarding retail fraud from clients and internal teams
• Act as a liaison to facilitate fraud prevention between business lines and clients
• Create and document fraud alerts, building case files for investigation

Required Qualifications

• High School Diploma or GED equivalent
• Minimum 1 year experience in banking, fraud analysis, or call center functions
• Strong ability to meet production goals and manage multiple tasks efficiently
• Ability to work independently and make decisions with minimal supervision
• Experience in customer service roles