Fraud Hotline Specialist

Job Summary

Acting as a key liaison for fraud prevention, the full-time Fraud Hotline Specialist will manage inbound retail fraud calls, document claims, and collaborate with various departments to ensure effective fraud alerts and client communication in a remote setting.

Key responsibilities

• Receive and manage inbound calls regarding retail fraud from clients and internal teams
• Create and escalate fraud alerts while documenting case files for investigation
• Collaborate with different departments to facilitate fraud prevention and provide timely client updates

Required qualifications

• High School Diploma or GED equivalent
• Minimum 1 year experience in banking, fraud analysis, or call center functions
• Strong ability to meet production goals and manage multiple tasks efficiently
• Ability to work independently and make decisions with minimal supervision
• Exceptional customer service abilities