Fraud Intake Specialist

Job Summary

A company is looking for a Fraud and Disputes Intake Specialist.

Key Responsibilities

• Provide high-level customer service by addressing inquiries and resolving issues related to fraud support and internet operations
• Research and resolve problems, acting as a liaison between customers and various departments
• Obtain thorough knowledge of products, services, regulations, and procedures to assist customers effectively

Required Qualifications

• High school diploma or equivalent
• Typically at least 18 months of customer service or related experience
• Ability to navigate multiple computer systems and applications
• Proven time management skills and ability to multitask
• Experience in interacting positively with unsatisfied customers