Fraud Intake Specialist

Job Summary

Providing exceptional customer service, the part-time hourly Fraud Intake Specialist will respond to inquiries, research and resolve issues related to fraud, and act as a liaison between customers and various departments, working remotely on a Tuesday to Saturday shift from 2:00 p.m. to 10:30 p.m. CST.

Key responsibilities

• Respond to customer inquiries via phone or email, ensuring high levels of service
• Research and resolve fraud-related issues and errors, utilizing product knowledge and applicable regulations
• Act as a liaison between customers and internal departments to address complex issues effectively

Required qualifications

• High school diploma or equivalent
• At least 18 months of customer service or related experience
• Proficiency in navigating multiple computer systems and applications
• Experience in handling interactions with unsatisfied customers
• Strong time management skills and ability to multitask effectively