Fraud Intake Specialist

Job Summary

Providing high-level customer service, the part-time hourly Fraud Intake Specialist will respond to inquiries and resolve issues related to fraud and disputes, while working remotely and managing a flexible schedule that includes one weekend day each week.

Key responsibilities

• Respond to telephone and email inquiries, providing assistance with fraud-related issues
• Research and resolve customer problems, acting as a liaison between customers and various departments
• Develop a thorough knowledge of products, services, and applicable regulations to effectively assist customers

Required qualifications

• High school diploma or equivalent
• Minimum of nine months of contact center customer service experience or 18 months of related experience
• Completion of specialized skill training relevant to the position
• Ability to navigate multiple computer systems and applications
• Experience in managing customer interactions, particularly with unsatisfied customers