Fraud Investigator

Job Summary

A company is looking for a Fraud Investigator to protect against fraud losses while ensuring customer satisfaction.

Key Responsibilities

• Investigate customer contacts related to fraud and disputes, including Application Fraud and Account Takeover
• Proactively identify fraudulent applications and transactions to protect the business and its customers
• Manage cases from start to finish and serve as the point of contact for offshore vendors and other business areas

Required Qualifications, Training, and Education

• Ability to adapt in a fast-paced environment
• Demonstrated solid judgment in decision-making
• Integrity and respect towards customers
• Team player with a collaborative mindset
• Experience in a relevant field is preferred