Fraud Investigator

Job Summary

To enhance customer security, the full-time Fraud Investigator will focus on investigating account takeover (ATO) incidents and third-party fraud, managing high-risk cases remotely while providing empathetic support to customers during critical recovery events.

Key responsibilities

• Lead complex investigations into suspected ATO incidents, determining risk and recovery strategies
• Serve as the primary coordinator for high-impact ATO cases, collaborating with various teams including Fraud, Customer Support, and Leadership
• Communicate directly with customers during sensitive incidents, offering timely and empathetic guidance throughout the investigation process

Required qualifications

• 3+ years of experience investigating ATO fraud incidents in a financial services environment
• Deep expertise in account takeover methodologies, authentication systems, and identity verification
• Experience identifying common bank fraud typologies such as wire fraud and identity theft
• Exceptional customer-facing communication skills with a track record of managing high-impact incidents
• Strong organizational skills with the ability to manage multiple critical investigations simultaneously