Fraud Investigator

Job Summary

To support fraud detection and prevention efforts, the full-time Fraud Investigator will analyze fraud cases, collaborate with cross-functional teams, and conduct customer outreach to verify transaction legitimacy while working in a hybrid schedule from Baltimore, MD.

Key responsibilities

• Collect and document investigational evidence to assess and make decisions on fraud cases
• Conduct outbound calls to customers to verify transaction legitimacy and gather additional information
• Analyze fraud patterns and escalate high-risk cases with well-documented findings and recommendations

Required qualifications

• Minimum of 2 years' experience in financial services or investigations/law enforcement
• Some college preferred or equivalent work experience
• Proficiency with basic office software, including MS Office - Word, Excel, and Outlook
• Working knowledge of financial products and investigative procedures
• Understanding of government/regulatory statutes related to financial services and fraud