Fraud Operations Analyst

Job Summary

Managing complex fraud and customer identification scenarios, the full-time Fraud Operations Analyst will investigate potential fraud, support Customer Identification Program (CIP) and Know Your Customer (KYC) requirements, and provide exceptional customer service in a remote environment.

Key Responsibilities

• Handle inbound customer calls while delivering a world-class customer experience
• Investigate complex fraud scenarios, including identity theft and account takeover
• Conduct detailed research across multiple systems and data sources to identify potential fraud concerns

Required Qualifications

• High school diploma or equivalent
• Typically seven or more years of related work experience
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Strong analytical and critical thinking skills
• Ability to navigate complex situations and make sound decisions