Fraud Operations Lead

Job Summary

A company is looking for a Fraud & Risk Operations Lead.

Key Responsibilities

• Detect, triage, and respond to fraud attacks, owning incident response for risk events
• Perform investigations and make decisions regarding transactions, accounts, and partner activity
• Manage dispute operations, ensuring timely responses and implementing prevention tactics for repeat disputes

Required Qualifications

• 3+ years in fraud, risk, trust & safety, investigations, or payments operations in a relevant industry
• Strong understanding of payments fundamentals, including dispute and chargeback mechanics
• Proficient in SQL and capable of building dashboards to measure interventions
• Experience in defining processes, setting metrics, and creating playbooks for operational issues
• High integrity and good judgment in handling sensitive data and customer-impacting decisions