Fraud Operations Manager

Job Summary

Seeking a full-time remote Fraud Operations Manager, the ideal candidate will manage a team of investigators, optimize fraud investigation procedures, and design strategies to minimize fraud while collaborating cross-functionally to scale operations.

Key responsibilities

• Act as the primary owner of Key Results (KRs) for the department, developing strategies to achieve fraud rate targets
• Collaborate with PeopleOps and Finance to design and implement a long-term staffing model and specialized sub-teams
• Lead technical and operational discussions with external partners to align detection logic and ensure compliance

Required qualifications

• Bachelor's degree with 6-10 years of experience in fraud, accounting, or finance
• Minimum of 2 years of people management and leadership experience
• Mastery of high-growth fintech fraud typologies, including Account Takeover (ATO) and identity theft
• Advanced proficiency in SQL and experience with AI/Automation tools
• Multi-institutional fintech experience and CFE certification preferred