Fraud Operations Manager

Job Summary

A company is looking for a Fraud Operations Manager to lead fraud detection and management efforts while ensuring a positive member experience.

Key Responsibilities

• Lead the Fraud Operations team and manage relationships with external BPO partners
• Oversee daily fraud detection, investigation, and resolution activities
• Monitor key fraud metrics and ensure compliance with fraud-related regulations

Required Qualifications

• 5+ years of experience in fraud operations, BSA/AML compliance, or fraud risk management
• 2+ years of people leadership experience, including oversight of external BPO teams
• Experience managing vendor/BPO relationships and driving continuous improvement
• Strong understanding of fraud trends and financial crime compliance
• Analytical mindset with experience using data for operational decisions