Fraud Operations Manager

Job Summary

Leading a high-impact team, the full-time remote Fraud Operations Manager will empower and coach operators to enhance customer experience while driving process improvements and analyzing systemic issues.

Key responsibilities

• Lead and motivate a team of operators and team leads to achieve high performance and improve customer experience
• Establish team goals and leverage data to track progress and drive overall agent performance
• Provide oversight on projects involving analysis and strategy development while collaborating with global cross-functional teams

Required qualifications

• 4+ years of experience in managing and developing teams and leaders
• 5+ years of experience in the service industry or customer support within a fast-paced environment
• Proven track record in driving process improvement and enhancing customer experience
• Demonstrated success in presenting data clearly to inspire action
• Passion for team development and commitment to delivering best-in-class support