Fraud Operations Manager

Job Summary

Leading multiple Fraud Operations teams, the remote Fraud Operations Manager will develop talent, set strategic objectives, and drive program performance while fostering a high-performance culture focused on efficiency and compliance.

Key responsibilities

• Lead, coach, and develop people leaders and Individual Contributors across specialized teams, ensuring high performance and engagement
• Define and implement operational strategies to enhance efficiency, quality, and compliance within assigned teams
• Translate business goals into team objectives, ensuring alignment through effective communication and collaboration with cross-functional partners

Required qualifications

• 6+ years of experience in disputes, fraud risk prevention, and detection within the FinTech or tech industry
• 5+ years in fraud management or related people management roles, with proven leadership experience
• Demonstrated success in setting strategy and implementing large-scale operational changes
• Strong skills in strategic planning, risk management, and balancing short-term and long-term objectives
• Experience with AI project-driven initiatives and knowledge of scripting/querying languages (e.g., Python, SQL) is a plus