Fraud Operations Program Director

Job Summary

Leading the fraud lifecycle operations, the full-time remote Fraud Operations Program Director will manage alert operations, investigations, and fraud intelligence, ensuring integration and compliance with regulatory standards.

Key responsibilities

• Provides end-to-end operational leadership for the fraud lifecycle, integrating alert operations, investigations, and fraud intelligence
• Directs and mentors the management team, ensuring clear ownership of alert operations and complex investigations
• Establishes and monitors operational KPIs and KRIs, providing decision-ready reporting to governance forums

Required qualifications

• Bachelor's degree in a related field or equivalent combination of education and experience
• Professional certification such as Certified Fraud Examiner (CFE) and/or Certified Anti-Money Laundering Specialist (CAMS) strongly preferred
• Typically requires 10 or more years of related fraud, investigations, or financial-crimes experience, including leadership roles
• Demonstrated experience in fraud operations and investigations within a regulated environment
• Deep knowledge of fraud typologies, investigative standards, and alerting and case management platforms