Fraud Operations Specialist

Job Summary

A company is looking for a Fraud Operations Specialist to join their Fraud Ops team.

Key Responsibilities:

• Investigate and resolve fraud-related inquiries from various internal teams and carrier partners
• Monitor global activity using tools to identify potential fraud patterns and suspicious activities
• Document fraud attempts, trends, and contribute to the development of fraud detection processes

Qualifications:

• 3+ years of experience in Fraud Prevention Operations, preferably in the TelCo sector
• Experience with fraud detection tools and case management platforms like Zendesk
• Strong analytical skills with the ability to interpret complex data using analysis tools
• Comfortable with ambiguity and capable of working in uncharted waters
• Detail-oriented with a commitment to accuracy and a customer-first mindset