Fraud Operations Specialist

Job Summary

To support the mission of financial freedom for workers, the full-time remote Fraud Operations Specialist will investigate high-risk fraud activities, manage operational tasks, and analyze data trends to protect both the company and its users.

Key Responsibilities

• Conduct investigations of high-risk or potential fraud activity, including platform abuse and suspicious financial movement patterns
• Utilize a holistic approach to analyze cases and make confident, fair, and compliant determinations
• Manage queues, escalations, and dispute resolutions using various datasets and internal tools

Required Qualifications

• 1-3 years of experience in fraud operations, financial crimes, risk, or a related field
• Solid understanding of money movement mechanics (ACH, Card Rails, RTP) and consumer regulations (Reg E, NACHA, Reg Z)
• Hands-on experience with data tools such as Excel, Google Sheets, Snowflake, SQL, or Tableau
• Investigative mindset with the ability to assess cases comprehensively and make sound decisions
• Strong analytical skills to identify trends and patterns in data and communicate findings effectively