Fraud Prevention Team Lead

Job Summary

Leading a high-performing team, the full-time Fraud Prevention Team Lead will manage daily operations focused on fraud detection and prevention, ensuring compliance and exceptional customer experience while working remotely.

Key responsibilities:

• Lead, coach, and develop a team of Fraud Prevention Analysts, fostering a collaborative environment
• Oversee daily fraud alert operations, ensuring timely case reviews and adherence to service level agreements
• Analyze operational metrics and implement process improvements to enhance efficiency and customer experience

Required qualifications:

• Bachelor's degree in Business, Finance, Criminal Justice, Risk Management, or a related field (or equivalent work experience)
• 3+ years of experience in the financial services industry or similar environment, with a focus on Fraud Prevention or Operations
• Experience leading teams in Fraud Prevention, Financial Crimes, or Banking Operations
• Strong understanding of fraud prevention principles and operational risk management
• Demonstrated leadership and coaching experience, with excellent analytical and decision-making skills