Fraud Risk Operations Manager

Job Summary

To enhance the organization's Fraud Risk Management and Operations program, the remote Fraud Risk Operations Manager will manage fraud alert monitoring and case investigations while ensuring compliance with regulatory requirements.

Key responsibilities:

• Support the development and maintenance of fraud detection, alert management, and investigation procedures
• Oversee the team responsible for fraud alert review and case investigation, establishing quality standards and productivity expectations
• Collaborate with cross-functional teams to improve fraud detection strategies and participate in risk assessments to evaluate fraud risks

Required qualifications:

• Bachelor's degree or equivalent education and work experience
• Preferred certifications include CAMS, CFE, or other fraud/financial crimes credentials
• Typically 5+ years of experience in fraud operations, including alert review and case investigation
• Experience in performance management within fraud operations, focusing on alert accuracy and investigative quality
• Ability to operate within established guidelines and escalate non-standard fraud scenarios as needed