Fraud Specialist

Job Summary

Detail-oriented and passionate about fighting fraud, the contract Fraud Specialist will conduct in-depth investigations, analyze data, and collaborate with internal teams to prevent fraudulent activities, working in a hybrid model with three days in the office and two days remote after training.

Key responsibilities

• Conduct thorough investigations into potential fraudulent activities across various channels
• Analyze data and collaborate with internal teams to develop and improve fraud prevention policies and processes
• Ensure compliance with established fraud policies while providing exceptional customer service

Required qualifications

• High school diploma or equivalent
• At least one year of experience in fraud detection, customer service, or call center operations
• Proven ability to navigate multiple computer screens and programs efficiently
• Strong phone skills and typing proficiency
• Basic understanding of security and authentication processes