Fraud Specialist

Job Summary

Working remotely as a full-time Fraud Specialist, the successful candidate will manage incoming and outgoing calls to verify suspicious debit card activity, utilize fraud detection systems, and identify emerging fraud trends to protect cardholder accounts.

Key responsibilities

• Receive incoming and initiate outbound calls to cardholders regarding suspicious debit card activity
• Acquire knowledge of fraud case management through the fraud detection system
• Identify emerging fraud trends and assist in mitigating fraudulent transaction activity

Required qualifications

• Experience in banking, financial services, or fraud detection is preferred but not mandatory
• Demonstrated reliability in a metrics-driven environment
• Ability to thrive in a fast-paced call center environment
• Proficiency in Microsoft Office applications
• Capability to multitask effectively while engaging with cardholders and financial institutions