Fraud Specialist

Job Summary

Working remotely as a full-time Fraud Specialist, the candidate will manage incoming and outgoing calls to verify suspicious debit card activity, utilize fraud detection systems, and identify emerging fraud trends to protect cardholder accounts.

Key responsibilities

• Receive incoming and initiate outbound calls to cardholders to verify suspicious debit card activity
• Acquire a comprehensive understanding of fraud case management through the fraud detection system
• Identify emerging fraud trends and assist in mitigating fraudulent transaction activity

Required qualifications

• Experience in banking, financial services, or fraud detection is helpful but not required
• Demonstrated reliability and dependability in a metrics-driven environment
• Ability to work in a fast-paced inbound and outbound call center environment
• Experience in using Microsoft Office
• Ability to multi-task effectively while interacting with cardholders and financial institutions