Fraud Support Analyst

Job Summary

A company is looking for a Fraud Support Analyst (Credit/Debit Card).

Key Responsibilities

• Develop and maintain an understanding of CPS Platform software applications to research fraud trends and support case management
• Respond to technical support requests from partner institutions both verbally and in writing
• Support the Fraud Call Center by providing product support and resolving issues

Required Qualifications

• Minimum of 18 months of experience in financial institutions, FinTech, debit/credit card processing, or fraud prevention solutions
• Willingness to work a schedule that includes one weekend day
• Participation in an on-call rotation, including holiday coverage 1-2 holidays per year
• Strong sense of professionalism and passion for customer service
• Ability to communicate effectively and build trust with clients