Fraud Support Call Center Representative

Job Summary

A company is looking for a Fraud Support Call Center Representative (CCC).

Key Responsibilities

• Responding to incoming phone calls and gathering information regarding fraudulent or questionable debit, credit, or ATM activities
• Assisting cardholders in accordance with standard operating procedures and directing them to their respective financial institutions when appropriate
• Actively participating in various group meetings including team meetings, one-on-one discussions, and quality review sessions

Required Qualifications

• A minimum of 1 year of customer service experience, either customer-facing or phone/chat support
• Commitment to work an assigned schedule in a 24/7 contact center, including nights, weekends, and holidays
• Reliable, high-speed internet service (minimum 20 Mbps download and 10 Mbps upload)
• A quiet and confidential workspace with a backup location for outages