Fraud Support Representative

Job Summary

Providing high-quality customer service in a fast-paced environment, the full-time Fraud Support Representative will assist callers with fraud issues related to debit, credit, and ATM cards while working in a hybrid setting.

Key responsibilities

• Responding to incoming calls and gathering information regarding fraudulent or questionable debit, credit, or ATM activities
• Assisting cardholders according to standard operating procedures and directing them to their respective financial institutions when necessary
• Participating in group meetings, including team discussions and quality review sessions

Required qualifications

• A minimum of 1 year of customer service experience, either customer-facing or phone/chat support
• Ability to communicate clearly and effectively
• Commitment to work an assigned schedule in a 24/7 contact center, including nights, weekends, and holidays
• Reliable, high-speed internet service with at least 25 Mbps download and 10 Mbps upload
• A quiet and confidential workspace with a backup location for outages