Freelance Community Manager

Job Summary

A company is looking for a Freelance Community Manager to manage its social media presence and engage with customers.

Key Responsibilities

• Monitor and respond to social media comments and messages with empathy
• Implement engagement strategies to foster community sentiment and conversations
• Track community trends and provide actionable insights for content ideation

Required Qualifications

• Proven experience managing high-volume social communities for consumer brands
• Ability to write in an approachable and professional tone
• High degree of creativity for developing engaging support interactions
• Proactive problem-solving mentality to address customer concerns
• Passion for the company's mission and values